If a vehicle breaks down or is damaged during roadworks it can result in congestion, delays, or even accidents. To make sure broken-down vehicles are cleared quickly, National Highways  arranges a free recovery service through roadworks on our network where one or more of the following applies:

• the hard shoulder is being used as a running (“live”) lane
• there is no direct access to the hard shoulder, lay-bys and emergency refuges
• we have reduced carriageway lane widths
• we have suspended the use of emergency telephones

National highways contracts it out to dedicated Roadworks Recovery companies IE: Saunders Roadworks Recovery (Saunders Garage LTD)

With any motorway enhancements there is provision by National Highways and the main contractor to lay on a Free Recovery Service, To prevent any futher distruption to the network.

Sadly no, although we will always go above and beyond to help you we can only take you to a place of safety. This could be a motorway service area or our dedicated customer care unit which provides free refreshments while you wait for your breakdown service to turn up. 

It isn't, the free recovery service is provided on behalf of National Highways or the main contractor. 

Yes, the whole section of roadworks will have dedicated CCTV looking out for breakdowns/accidents 24/7 along with the dedicated recovery team. 

We will take you to a place of saftey, IE the nearest motorway service area or to our very own customer care unit which will have free refreshments while you wait for your own breakdown provider. 

It doesnt, you should still make sure to have vehicle breakdown cover at all times, it just means if in the unlikely chance you breakdown within the roadworks, you will be able to get your own breakdown cover to come out to the safe place we have put you and your vehicle. 

The area of roadworks is monitored by 100s of CCTV cameras with a dedicated control room, not only this National Highways will still patrol the area. as recovery agents we will respond immediately following the call from the CCTV control room.